Frequently Asked Questions

About the Tour

Q: How do I navigate the site?

A:
Please refer to this section on how to navigate the site and reserve your next tour! How to Navigate the Site
If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: What will I experience on the tour?

A:
We want you to experience a dose of our genuine Southern hospitality as you learn about the Chick-fil-A Story. Please refer to the “Purchase Tickets” page for a description of our tour offerings, and be advised that a few fun surprises are planned along the way!
If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: How long is the tour?

A:
The Original is one hour. The Deluxe is two hours.
If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: Will there be a lot of walking?

A:
Yes. The entire experience is a 1 to 2 mile guided, walking tour. We do have portable chairs that you can borrow to carry around with you during the tour.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: How much does the tour cost?

A:
The Original Tour is $10 per person plus tax. The Deluxe Tour is $20 per person plus tax. On-line payment is required at the time of the reservation. Chick-fil-A Support Center Backstage Tour tickets are non-refundable. Changes to your tour date, time and increased guest count must be completed on-line by noon the day PRIOR to the tour based on availability. If your guest count increases, additional on-line payment will be required.  There are no refunds available for a decrease in guest count or cancellation.
If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: What are the group size requirements?

A:
We gladly accommodate groups and individuals from 1-75 people. If you have a group of 150 or more people, please email us at: Chick-fil-abackstagetour@chick-fil-a.com to request availability.
If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: What is the appropriate age group for the tour?

A:
Our tour is available for adults and children ages six and older.
If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: Can I bring a school group?

A:
Yes. We offer exciting educational experiences that are aligned with Chick-fil-A’s core values.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: Will we see a member of the Cathy Family?

A:
While the Cathy family loves meeting new people, we cannot guarantee their presence for your tour.
If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: How can I learn more about the Chick-fil-A story outside of the tour?

A:
The Chick-fil-A story is very unique and fascinating! To learn more, you may purchase books by S. Truett Cathy in the retail store at the Chick-fil-A Support Center, or you can visit the Chick-fil-A website at www.Chick-fil-A.com
If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Registering for a Tour

Q: What are the available tour times and dates?

A:
Tours are offered Monday-Friday. For specific tour types and times, please refer to the “Purchase Tickets” page. If you would like to purchase tickets for 150+ guests, please email us at: Chick-fil-abackstagetour@chick-fil-a.com to request availability. We look forward to hosting you!
If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: What information will be required to purchase a ticket?

A:
To purchase a ticket, we will ask for your name, email, phone number, zip code, type of group and a major credit card for payment.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: How do I cancel, modify, or reschedule my tour?

A:
Visit Modify/Cancel Reservation and log in with the email and password used to make your reservation. You will have the option to select the tour you would like to cancel, modify, or reschedule. Chick-fil-A Backstage Tour tickets are non-refundable. Changes to your tour date, time and increased guest count must be completed on-line by noon the day PRIOR to the tour based on availability. If your guest count increases, additional on-line payment will be required.  There are no refunds available for a decrease in guest count or cancellation.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: I never received or lost my confirmation and receipt. What do I do?

A:
To resend your confirmation email, visit the "Re-Send Confirmation" page and log in with the email and password used to make your reservation. Click the 'Resend' button to resend confirmation. Now check your inbox!

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: What if I forgot my password?

A:
Please click the Forgot Password link on the Registration page or Modify/Cancel page. You will be asked to enter the email address used to make a reservation. A link to reset your password will be sent to your inbox.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: How do I reset my password?

A:
Please refer to this section on how to reset your password. How to Reset Password
If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: The date or time that I want is not available, is there a waiting list?

A:
There is no waiting list. Reservations via the website are required. If you have questions about why a date is not available, please refer to the calendar key at the bottom of the calendar date that you have chosen.

The tour schedule and options are not interchangeable.

Should you still have questions please email: Chick-fil-abackstagetour@chick-fil-a.com

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: What if I want to reserve a date that is beyond the current schedule?

A:
The schedule is typically released 4 to 6 months prior to tour dates due to the corporate schedule. Please try back at a later time.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: What if the size of my group is larger than 75 but smaller than 150?

A:
If your group size falls outside of our tour capacity, please email us at Chick-fil-abackstagetour@chick-fil-a.com

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Payment

Q: What form of payment do you accept?

A:
On-line payment with a Credit Card is required at the time of the reservation.

The Chick-fil-A Backstage Tour Experience is subject to sales tax in the State of Georgia. If your organization is qualified for a Georgia sales tax exemption, please complete the remaining portion of the registration related to tax exempt entities. Please note, churches, religious, charitable, civic, other nonprofit organizations and out of state exempt entities are NOT generally exempt from Georgia sales and use taxes.

Please email a copy of your State of Georgia Sales Tax Exemption Letter to Chick-fil-abackstagetour@chick-fil-a.com within 2 business days of completing your reservation. Please allow 2 business days for processing and approval. Out of state exemption certificates, IRS 501(c)(3) Letters, and Forms W-9 will NOT be accepted as proof of exemption from Georgia sales and use taxes. When providing a State of Georgia Form ST-5, Sales Tax Certificate of Exemption, the form must be fully and correctly completed to be accepted. This includes completing the (1) Supplier Information (i.e. Chick-fil-A, Inc.), address and date; (2) checking the appropriate box that corresponds to your exemption and (3) fully completing the information request at the bottom of the document concerning the business. If your organization or business has been issued a Georgia Sales Tax Number, please include this number in the business information section at the bottom of Form St-5.

If Chick-fil-A, Inc. (1) determines your organization does not qualify for a sales tax exemption or (2) does not receive the Georgia Sales Tax Exemption Letter within 2 business days of completing the reservation; Chick-fil-A, Inc. will refund the original payment received for the tour expense. A new charge will be billed to the organization for the tour expense, plus state and local sales tax of 7%. All payments must be made with the tax exempt organization’s credit card at the time of registration or with an organization’s check upon arrival of the tour. Personal funds will not be accepted for tax exempt admission charges.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: What is the refund policy?

A:
Chick-fil-A Backstage Tour tickets are non-refundable. Changes to your tour date, time and increased guest count must be completed on-line by noon the day PRIOR to the tour based on availability. If your guest count increases additional on-line payment will be required. There are no refunds available for a decrease in guest count or cancellation.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Directions and Parking

Q: How do we get to the Chick-fil-A Support Center?

A:
Our address is 5200 Buffington Road, Atlanta, GA 30349. Click HERE for direction to our campus.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: Is there a charge for parking?

A:
Parking is free. Upon arrival, please check with our security guard to confirm your tour and registered number of guests. You will receive a pass for your car and directions on parking and entering the tour entrance.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: Do you have parking for oversize vehicles (Buses, RV’s, etc.)?

A:
Yes. Directions to parking will be provided at the security gate.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: If we do not have enough transportation to transport the entire group at one time, can I provide continuous drop off and pick up?

A:
Tours start promptly at their scheduled start time. Please plan to arrive with all guests 15 to 20 minutes prior tour time to allow for check-in at the Chick-fil-A security entrance. We are unable to provide early admittance more than 15 minutes prior to the tour or waiting accommodations after the tour.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Plan your Visit

Q: Will I need my ticket confirmation?

A:
Yes. Print and bring your ticket confirmation along with your photo ID. Only one confirmation is needed for the group.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: What if I am running late for the tour?

A:
All tours begin on time. Plan to arrive 15 minutes prior to your tour time to allow for check–in at the Chick-fil-A security entrance. If you arrive after the start of your tour time, your tour will be modified according to the tour schedule.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: What if I am early?

A:
All tours begin on time. To arrive 15 minutes before your tour begins is ideal. Be advised that we are unable to provide early admittance or waiting accommodations more than 15 minutes prior to your tour.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: Is there a Lost and Found?

A:
If you lose an item during your visit, please let your tour host know before you leave. If you discover that you left something behind, call 404-765-8000 between the hours of 8am and 5pm to see if it has been recovered. We encourage everyone to keep their personal belongings with them at all times.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: Are cameras and video recorders permitted on the tour?

A:
We encourage guests to capture their memories with photos. Video and audio recording are not permitted on the tour or inside the Support Center.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: How many chaperones are needed for school groups?

A:
One adult for every 10 students is our recommendation.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: Is your building wheelchair accessible?

A:
Chick-fil-A is committed to accessibility for all guests. Ramp access is available for visitors with disabilities. Tour guests in wheelchairs must be accompanied by someone who can assist them.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: Is there a store to purchase gifts?

A:
Yes. The Retail store is available for Backstage Tour groups after the tour.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Lunch

Q: Do you offer lunch at local restaurants?

A:
Arrangements to eat lunch at a local Chick-fil-A, Dwarf House, or Truett's Grill restaurant are not offered. However, you are welcome to reach out and make arrangement s with your local Chick-fil-A.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.

Q: Can we eat in the Chick-fil-A café?

A:
The Chick-fil-A Café is reserved for Chick-fil-A Support Center Staff, Chick-fil-A Operators, and Chick-fil-A Team Members only.

If the above response does not answer your question, please email chick-fil-abackstagetour@chick-fil-a.com to submit your question to our support team.